Frequently Asked Questions
Everything you need to know about booking with Ambulance Wala.
Yes. Choose "Immediate" when booking and we dispatch the nearest available ambulance for your selected type right away.
Yes. Choose "Scheduled" and pick a date and time — useful for planned transfers, appointments, or outstation trips.
Yes. During booking you can select from the ambulance types we offer, such as Basic Life Support, ICU, Patient Transfer, and more, depending on what your situation needs.
We don't offer live GPS tracking. Once an ambulance is assigned, our dispatcher updates your booking status and provides an estimated arrival time (ETA), so you always know where things stand.
Yes — Ambulance Wala supports secure online payment for your bookings, so you can pay without cash on hand.
Our dispatch team reviews and confirms your request, then assigns an ambulance. You can follow the booking status — from Pending through to Completed — on your Bookings page at any time.
Yes, a booking can be cancelled any time before it reaches a final state (Completed, Rejected, or already Cancelled). Open the booking from your Bookings page to cancel it.
Go to your Profile page after logging in — you can update your name, phone number, address, and an alternate contact number there.
